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Training Full in house training will be provided by The Hut Group, together with gaining NVQ Level 2 initially – in either Customer Service or Retail – then to progress to NVQ Level 3

Requirements  Applicants are to have GCSE in Maths and English at Grade A-C  and preferably an IT qualification / experience, although not essential.  Applicants should have a passion for ecommerce/ website technology etc

To apply please send your CV to

recruitment@thehutgroup.com

PLEASE MARK THE SUBJECT LINE WITH APPRENTICESHIP APPLICATION

The Hut Group retails consumer products such as games, films, electronics & a range of gifts through its own websites (thehut.com, zavvi.com, mybag.co.uk and gifted.com) as well as operating a large number of online shops for retailers including Asda, Argos, Debenhams, LOVEFiLM, WHSmiths, Woolworths and many more.

Due to our growing online portfolio we are now looking for experienced E-Commerce Managers to work with The Hut Group across a range of websites:-

Role Responsibilities

Oversee and manage site content including product imagery/copy and editorial site content
Liaise with the buying and merchandising functions on descriptive product content and copy Conduct customer data analysis and customer profiling
Utilise all customer data to conduct suitable targeted campaigns
Co-ordinate and implement online sale promotions and customer offerings
Co-ordinate brand promotions and ongoing online offers
Work with our internal designers to develop design concepts from start to finish
Execute a targeted e-mail and viral marketing campaign
Supporting the buying and merchandising team on a daily/weekly/monthly basis with regard to spotlighting and promoting specific brands/style
Managing and adhering to strict budgets and deadlines

Candidate Requirements

Ideally you will have at least 12-18 months previous online marketing experience and keen to get started on your next challenging assignment. Retail expereince is essential and ideally the candidate will have a strong e-commerce focus.

To apply please send your CV to recruitment@thehutgroup.com

NO AGENCIES PLEASE

The Hut Group retails consumer products such as games, films, electronics & a range of gifts through its own websites (thehut.com, zavvi.com, mybag.co.uk and gifted.com) as well as operating a large number of online shops for retailers including Asda, Argos, Debenhams, LOVEFiLM, WHSmiths, Woolworths and many more.

Due to our continued success, we now have exciting opportunities within the team for online merchandising professionals at a variety of levels.

As part of the merchandising team, you will play a critical part in driving the company’s sales and margin by using your commercial judgment and customer focus. You will achieve this through maximising sales opportunities and profit potential whilst minimising markdown spend.

We would be interested in hearing from Assistant Merchandisers, Merchandisers or Senior Merchandisers who have experience of working for a high street retailers, with exposure of working within a fast moving and challenging retail environment.

To apply please send a copy of your CV to recruitment@thehutgroup.com

NO AGENCIES PLEASE

The Hut Group retails consumer products such as games, films, electronics & a range of gifts through its own websites (thehut.com, zavvi.com, mybag.co.uk and gifted.com) as well as operating a large number of online shops for retailers including Asda, Argos, Debenhams, LOVEFiLM, WHSmiths, Woolworths and many more.

Overall Purpose of Role

The web developer will be responsible for updating and improving the templates used for the front-end of over 20 ecommerce web sites as well as the supporting web sites eg. Blogs and micro sites.

The web developer will produce bug free, production ready code and are expected to be multi-disciplined and capable of working through the complete design/development lifecycle.

Main Activities/Tasks

• Define, create and implement technical solutions in the project’s technology and architecture
• Communicate the design in a way that other team members understand
• Performance Optimization – improves performance of the product to meet constraints
• No Bugs – ensures working production quality code
• Version Control – works to and upholds the team practices of source control
• Documentation –Produces the required supporting documentation
• Refactoring – ensures that code gets better each day

Responsible for:

• Coding Standards
• Testing
• Implementation
• Supporting Documentation

Role Requirements

The skills and experience needed to fulfill the role, to at least some degree you must:

• Be proficient in XHTML, JavaScript (jQuery) and CSS with at least 2 years commercial experience.
• Show an understanding of HTML5 and CSS3
• Show good knowledge of web browser quirks and their work-arounds
• Be experienced in server-side languages eg. JSP, PHP or similar as well as SQL
• Be adaptable to change, especially being able to adapt to new events and recover from wrong decisions
• Be objective in accepting work and communicating deadlines
• Be motivated in the relentless drive of perfect code
• Any experience using Adobe Photoshop and Adobe Flash will be a bonus, but not essential.

Success Measures

• Delivery (or exceeding delivery) of business value in each iteration for each story
• Improving (each day) code quality through refactoring
• Sound design decisions, through demonstrations to peers and the technical lead
• Reuse of sound ideas (not necessarily code) and the sharing of sound ideas and practices
• Product successfully version controlled in line with team source control standards

To Apply

Please send all CV’s to recruitment@thehutgroup.com

No Agencies please

Key responsibilities:
·    Deal with customer queries via email and telephone
·    Resolve customer complaints either on the phone or via email, whilst maintaining a professional approach at all times
·    Go the extra mile to resolve customer issues and escalate problems to line manager where unable to provide a satisfactory resolution for the customer
·    Ensure that all customer resolution is positive and professional, always highlighting issues and making suggestions for future improvements to service

Objectives:
·    Ensure that call scripts are adhered to on each and every call
·    Ensure that calls are accurately logged
·    Ensure that all responses to customer queries are relevant and accurate
·    Ensure all outstanding contacts are replied to within 24hrs
·    Ensure any pending items are closed within 72hrs or problems escalated to line manager
·    Ensure that no calls are lost and that all calls are answered within 20 seconds

Essential Skills and Competencies
·    Excellent communication skills
·    Commitment to quality customer service
·    Strong attention to detail
·    Ability to navigate websites
·    Flexible and self motivated with a positive attitude

To apply please send in your CV to recruitment@thehutgroup.com

NO AGENCIES PLEASE

This is an opportunity to join the marketing team in an entrepreneurial, dynamic company which has experienced high growth since launch in 2004.

The Marketing Executive will play an important role in driving customer acquisition initiatives for the Hut group.

The Marketing Executive will maintain ownership over management, optimisation and growth of the affiliate programme for the soon to launch of a new site as well as taking a leading part in the development of social media for this site.

Main Activities / Tasks:

Specifically the Marketing Executive will be responsible for:

Development and ownership of the marketing communications programme for the website.
Management of  the affiliate programme including identification and recruitment of new affiliates and increasing performance from existing affiliates & networks.
Development of strategy, implementation and growth of social media channel across various platforms.
Implentation of CRM programme including briefing, proofing and scheduling of regular mails.
Developing initiatives to improve conversion on the site.
Working closely with product marketing, trading, design and web development teams.
Working closely with suppliers (eg manufacturers) and offline marketing.
Driving business recommendations based on the tracking and analysis of customer behaviour.
Closely monitoring and evaluating the effectiveness of the various marketing initiatives.

To apply for this role please send your CV to recruitment@thehutgroup.com

NO AGENCIES

Reporting To: Project Manager
Direct Reports: 0
Dept/Section: IT-Development
Team Size Total: 0

Overall Purpose of Role

The Test Engineer assures that the project team’s deliverables meet the business and non functional requirements.

The Test Engineer will be expected to carry out the creation of test cases, appropriate implementation of individual tests, log outcomes and communicate the results with the team

The Test Engineer will be expected to take a story from the initial idea and plan and agree appropriate acceptance tests and ensure there execution. The Test Engineer is expected to be involved with requirements, analysis, design, testing and release. The Test Engineer will influence quality at all stages of the project.

The Test Engineer will drive continuous improvement in the team through root cause analysis of defects.

The Test Engineer ensures that the suite of regression tests is appropriately automated. The Test Engineer works with the whole team to ensure that functional testing, system testing and exploratory testing are carried out as appropriate to assure the quality of the deliverable.
 

Main Activities/Tasks

• Identify the tests that need to be performed
• Identify the most appropriate implementation approach for a given test
• Implement individual tests
• Acceptance Testing
• Exploratory Testing
• Performance/Load/Stress Testing
• Unit Testing
• Set up and execute the tests
• Log outcomes and verify that the tests have been run
• Direct root-cause analysis and work with the team to improve practices
• Analyze and recover from execution errors
• Communicate test results to the team
• Walkthrough – will work with BA’s and other stakeholders to demo features/stories
• Performance Optimization – directs the improvements in performance of the product to meet constraints
• Reporting – produces automated quality metrics and trends to the Project Manager / Technical Lead
• No Bugs – ensures working production quality code, creates/advices on new automated tests for each bug fixed
• Documentation –Produces the required supporting documentation
• Release Planning – assists the Project Manager and Technical Lead in planning releases
• Planning Game – Supports the production of technical estimation
• Test-Driven Development – Works to the practice of TDD, produces automated unit, integration and acceptance tests, contributes to the development of test cases

Accountability/Responsibility

Accountable for:

• Automated Acceptance Tests

Responsible for:

• Acceptance Test Matrix
• Defects
• Performance Test Scripts
• Performance Test Metrics

Special Requirements

Prime Role Location:

Role Requirements

The skills and experience needed to fulfill the programmer role depend upon the technical complexity of the development, but to play the role, to at least some degree you must

• Understand the iterative software development lifecycle
• Understand XP and Scrum; pair programming
• Be experienced in agile software development
• Be experienced in agile practices
• Be experienced in the domain of the application
• Be experienced in requirements management
• Knowledge of testing approaches and techniques
• Diagnostic and problem-solving skills
• Knowledge of the system or application being tested
• Knowledge of networking and system architecture
• Knowledge of  the appropriate use of test automation tools
• Experience using test automation tools
• Programming skills
• Debugging and diagnostic skills
• Have good negotiation skills and be able to work with the stakeholders
• Have effective presentation and communication skills
• Be adaptable to change
• Be objective in accepting work and communicating deadlines
• Be focused on the delivery of customer value in the form of executing software that meets (or exceeds) the customer’s needs
• Be motivated in the relentless drive of perfect code

Success Measures

• Delivery (or exceeding delivery) of business value in each iteration for each story
• Reducing the team defect rate in each iteration
• Improving product quality through demonstration of quality metrics
• Successful sign-off of developed stories through high-quality interaction with stakeholders
• Sound test design decisions, through demonstrations to peers and the technical lead
• All required acceptance tests are implemented appropriately
• All acceptance tests are automated
• The team as a whole learns and improves in the production bug-free or near bug-free code
• Delivery meeting non functional requirements, and as such the most efficient means of testing and verifying (of NFR’s)
• Zero-defect for iteration release
• Software product performs as expected and the performance is understood

Organisation Chart

Project Manager
Test Engineer

Authorisation:
Prepared by:  Gareth James

To Apply

Please send all CV’s to recruitment@thehutgroup.com

No Agencies please